Updates

Manuals

FAQ

Contact

Softwrap Download
If you are experiencing problems unwrapping or re-installing your PCDJ softwrap software please contact Softwrap directly:

24/7 Toll-Free Phone Support:
Canada - 1 877 687 7166
United Kingdom (UK) - 0 800 917 2110
USA - 1 800 221 8984
Australia - 1 800 129 251
New Zealand - 0 800 441 133

Email:
General: info@softwrap.com
Support: support@softwrap.com
Author/Publisher Technical Support: techsupport@softwrap.com




How do I place an order?
Is my order secure?
How do I enter a shipping address?
I keep getting an error message. Is my card no good?
Should I put spaces or dashes in the card number?
How do I cancel an order?
What is purchase by Digital Download?
How do I start the download?
Do I get a disk in the mail eventually?
Where do I go for technical support?
Is downloading the same as installing?
What if I want a shipment, but I've already ordered a download?
I've finished downloading; where do I find it?
If my download cuts out in the middle, can I start from where I left off?
Why do I need to accept Cookies
Are cookies a security risk?
How do I set up my browser to accept cookies?

How do I place an order?
To place an order you will need a method of payment like a valid credit card, a shipping address, an email address and you will be asked to create a password for security. The purchase process takes approx 5 minutes.

If you are having problems, please feel free to contact PCDJ.co.uk and we will help you with your purchase. Call _ _ _ _ and speak to our product specialists.

The Web site tells me I already have a completed order. How do I start a new order?
To begin a brand new order and dispose of your previous shopping cart, click the New Order button, which is usually at the bottom of the page.


Is my order secure?
If you are using Netscape Navigator 3.0 and above or Internet Explorer 3.0 and above you are able to place secure orders.


How do I enter a shipping address?
The order form will ask you if you want the product shipped to the billing address. Select "No" and when you submit the order a page will load asking for you to enter your shipping information before the card charges.


I keep getting an error message. Is my card no good?
The reasons for a failed credit card transaction are many. Your card may have expired or reached its limit. A credit card machine either on our end or your bank's end may have encountered a machine error. If you do have problems, you can call Customer Service on _ _ _ _ and provide them with any message numbers you may have gotten and the order number from the Shopping Cart.


Should I put spaces or dashes in the card number?
No. Your card number should be entered in as a continuous string of numbers.


How do I cancel an order?
Once the submit button has been clicked and the order is complete it can not be cancelled.


What is a purchase by Digital Download?
You can purchase products in two methods. Digitally and Boxed. When you buy digitally, the product is delivered in full through the internet with a license code. Your delivery in immediate. When you buy Boxed, the product is delivered physically through reliable shipment. If you wish to have a boxed version after you have bought digitally, Contact PCDJ(.co.uk) and we can provide you with all you need.


How do I start the download?
Once your purchase has gone through you will be given a link with the product name and a button which says "Begin Download." Clicking the text link starts the basic file transfer from our server to your computer. Clicking the "Begin Download" button launches the Download Wizard program which automates the download process.


Do I get a disk in the mail eventually?
CDs are only available for physical shipments. We do recommend you make backups of your software, though, either on floppy or Zip disks. If you're unsure about how to make a backup, contact the product's manufacturer directly and they can help you.


Where do I go for technical support?
PCDJ and Softwrap Customer Service can provide help if you have purchasing or downloading issues. PCDJ has software support on www.pcdj.co.uk


Is downloading the same as installing?
No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you've successfully downloaded the file from our site.


What if I want a shipment, but I've already ordered a download?
Usually physical shipments and downloads are separate orders on our system. Therefore, you most likely will have to make an exchange by reordering for the physical shipment and then providing us with both sets of customer and order numbers and request an exchange of one for the other. Please contact PCDJ.co.uk and a physical shipment can be arranged.


I've finished downloading; where do I find it?
The best way to know where your downloads are going is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window which shows you exactly where your download is being saved to on your computer. If you know the filename, you could also do a search on your computer for it. Do not rename the file you're downloading, it may cause installation problems.


If my download cuts out in the middle, can I start from where I left off?
Yes, if you click the Begin Download button. This button starts the Download Wizard, which saves the file as it downloads. If you can't complete the download, click the Begin Download button again and you will pickup where the download left off.


Why do I need to accept cookies?
Cookies are placed on your browser for your convenience, and the Softwrap Commerce System is cookie dependent. When you place an order, that information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.


Are cookies a security risk?
No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.


How do I set up my browser to accept cookies?
If you're using Internet Explorer, go to the View menu and select Internet Options. Within the Internet Options window, select the Advanced tab at the top right, scroll down until you see a selection titled "Cookies" and make sure the "Always accept cookies" box is checked. If you're using Netscape Navigator, go to the Options menu and select Network Preferences. Within the Network Preferences window, select the Protocols tab. There is a heading titled "Show an Alert Before" and a check box next to a selection titled "Accepting a Cookie." If this is not checked, you will automatically accept cookies without being warned by your browser.